Privacy policy

We’re here to make shopping with Nia & Rose feel effortless and safe. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the choices you have.

This Policy applies to www.niaandrose.com (the “Site”).

1) OUR PRIVACY PROMISE (THE QUICK VERSION)
• We only collect what we need to run our store, deliver your order, and support you.
• We do not sell your personal information for money.
• Your payments are processed securely by trusted payment providers (we don’t store your full card details).
• You control marketing: unsubscribe anytime, no hard feelings.
• You can request access, correction, or deletion of your information (see Section 10).

2) WHO WE ARE
In this Policy, “Nia & Rose”, “we”, “us” and “our” refers to Nia & Rose.
We are based in Sydney CBD (Australia) and Costa del Este, Panama.

3) WHAT INFORMATION WE COLLECT
A) Information you give us
When you place an order, create an account, join our mailing list, contact us, or enter a promotion, you may provide:
• Name
• Email address
• Phone number
• Billing address and shipping address
• Order details (items purchased, size/colour selection, notes you provide)
• Any messages or details you share with us (e.g., customer support requests)

B) Information collected automatically (when you browse)
When you visit the Site, we automatically collect certain information about your device and how you use the Site, such as:
• IP address and approximate location (derived from IP)
• Browser type, device type, operating system
• Time zone and language
• Pages/products viewed, time spent, clicks and interactions
• Referring/exit pages and search terms that brought you to the Site

C) Cookies and similar technologies
We use cookies and similar tools (like pixels and tags) to run the Site, remember your preferences, understand what’s working, and improve your experience. See Section 7 for more details and controls.

4) HOW WE USE YOUR INFORMATION
We use your information to:
• Fulfil your order (process payment, confirm your order, ship your items, handle returns/exchanges)
• Communicate with you (order updates, delivery notifications, customer support)
• Provide customer care and respond to requests
• Protect you and our store (fraud prevention, security monitoring, abuse detection)
• Improve our store (analytics, testing, troubleshooting, performance and product insights)
• Send marketing you ask for (Shopify Email newsletters and promotions), and measure what helps our customers most
• Comply with legal obligations, resolve disputes, and enforce our terms

5) PAYMENTS (SECURE CHECKOUT)
We offer secure checkout through Shopify and trusted payment partners. Depending on your location and device, you may see options including:
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, UnionPay, iDEAL and Bancontact.

When you pay, your payment information is handled by the payment provider. We receive confirmation of payment and other limited details needed to manage your order (for example, payment status and sometimes basic identifiers like the last digits of a card), but we do not store your full card number.

6) WHEN WE SHARE YOUR INFORMATION (AND WHY)
We share personal information only when it helps us run Nia & Rose and deliver the experience you expect.

A) Service providers we use
We use trusted providers to operate our Site and deliver services, such as:
• Shopify (our ecommerce platform) and Shopify Email (our newsletter/mailer tool)
• Payment processing partners (to take payments securely)
• Shipping and delivery partners (to deliver your orders)
• Customer support tools (to respond to you quickly and keep records of support conversations)
• Analytics and advertising partners (to understand performance and improve our marketing)

These providers can only use your information to perform services for us and must protect it.

B) Legal and safety reasons
We may share information if required by law, regulation, subpoena, court order, or lawful request, or if necessary to investigate fraud, security issues, or to protect the rights and safety of our customers and business.

C) Business changes
If Nia & Rose is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to appropriate protections.

7) COOKIES, ANALYTICS & ADVERTISING (YOUR CONTROLS)
Cookies help the Site work properly (like keeping items in your cart). Some cookies also help us understand what customers love, what needs improvement, and which marketing is useful (so we don’t waste your time with irrelevant offers).

Managing cookies
• You can control cookies through your browser settings and, where available, cookie preference tools on the Site.
• Blocking some cookies may affect features like checkout or saved carts.

Analytics (including Google Analytics)
We may use analytics tools (including Google Analytics) to understand how visitors use the Site and to improve performance. Google’s Privacy Policy: https://policies.google.com/privacy
Google Analytics opt-out: https://tools.google.com/dlpage/gaoptout

Targeted advertising and opt-outs
If we run targeted advertising, you can opt out using:
• Digital Advertising Alliance (DAA): http://optout.aboutads.info/
• Network Advertising Initiative (NAI): http://www.networkadvertising.org/choices/
• Meta/Facebook ad settings: https://www.facebook.com/settings/?tab=ads
• Google ad settings: https://adssettings.google.com/
• Microsoft advertising: https://account.microsoft.com/privacy/ad-settings/

Do Not Track
Some browsers offer a “Do Not Track” signal. Because there isn’t a consistent industry standard, we may not respond to all such signals.

8) INTERNATIONAL DATA TRANSFERS
We are based in Australia and Panama, and our service providers (including Shopify) may process or store information in other countries. This can include countries like Canada and the United States. When information is transferred, we rely on reasonable safeguards to protect your information.

9) DATA RETENTION
We keep personal information only as long as needed to:
• fulfil your orders and provide support
• maintain business and financial records (tax/accounting)
• comply with legal obligations and resolve disputes

When we no longer need it, we take reasonable steps to delete or de-identify it.

10) YOUR RIGHTS & CHOICES
Marketing emails
You can unsubscribe at any time by clicking “unsubscribe” in any marketing email.

Access, correction, deletion
Depending on where you live (including Australia, the EEA/UK and other regions), you may have the right to request access to, correction of, or deletion of personal information we hold about you, and to object to certain processing.

To make a request, email us at contact@niaandrose.com. To protect your privacy, we may ask you to verify your identity.

Complaints
If you have a concern, contact us first and we’ll do our best to resolve it. If you’re in Australia, you can also contact the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au/

11) SECURITY
We take reasonable administrative, technical, and physical steps to protect your information. No system is perfectly secure, but we work hard to choose reputable providers and limit access where appropriate.

12) MINORS
The Site is not intended for individuals under the age of 16, and we do not knowingly collect personal information from children.

13) CHANGES TO THIS POLICY
We may update this Policy from time to time to reflect improvements, legal updates, or operational changes. We’ll update the effective date at the top of this page.

14) CONTACT US
For privacy questions or requests:
Email: support@niaandrose.com