Refund policy

Returns & Refunds

We want you to feel confident when shopping with Nia & Rose. If your purchase isn't quite right, we're here to help.

Return Requests

To request a return, please contact us at support@niaandrose.com within 30 days of receiving your order.

Please include:

  • Your order number

  • The item(s) you wish to return

  • The reason for your return (optional)

Once your request has been reviewed, we will provide detailed return instructions.

Return Eligibility

To be eligible for a return, items must be returned in their original condition and meet all of the following requirements:

  • Unworn and unused

  • Returned with all original tags attached

  • Returned in the original packaging and presentation box

  • Free from any signs of wear, damage, alterations, perfume, makeup, or staining

As many Nia & Rose pieces are crafted in limited quantities and prepared with exceptional care, all returned items are subject to inspection upon arrival.

Returns that do not meet these requirements may be declined and returned to the sender.

Refunds

Once your return has been received and inspected, we will notify you by email.

Approved refunds will be issued to the original payment method used at checkout.

Please note that processing times may vary depending on your bank or payment provider.

Exchanges

We currently do not offer direct exchanges.

If you would like a different style or size, we recommend placing a new order and returning the original item in accordance with this policy.

Damaged or Incorrect Items

If your order arrives damaged or if you receive an incorrect item, please contact us as soon as possible at support@niaandrose.com.

To help us resolve the issue quickly, please include:

  • Your order number

  • Photographs of the item

  • Photographs of the packaging, if available

Our Client Care team will work with you to find a prompt resolution.

Need Assistance?

If you have any questions regarding your order, returns, or refunds, our team will be delighted to assist.

Australia Office: +61 499 919 925

Panama Office: +507 6849 6064

Email: support@niaandrose.com